Welcome

Thanks for reaching out to me to become a new client. You can leave a voicemail about scheduling at (713) 623-2110. We like to go over a couple of details before we schedule a first time appointment. My assistant will call you back to go over questions and give you some important information.

The paperwork necessary to begin treatment is available online. Please bring the completed Client Intake Form to your first session. Please also review our HIPAA form.

My office is located at:
3435 Branard Street, Suite 202
Houston, TX 77027-6031

My office location, décor, and practices are designed to make you feel comfortable. You will probably first contact my assistant who manages my phone and e-mail systems, as well as my calendar. She will arrange your initial appointment and deal with such matters as rescheduling and cancellations. You will deal with me personally about most other matters. When you arrive at my office, you will see a doorbell with my name on it. Press the button, and it will ring in my office. Don’t worry if I do not immediately respond. I am probably finishing up work with someone else. I will come to greet you as soon as I can after you ring the bell.

Typically, I see new clients within a week or two of their first call. If I am unable to help you for whatever reason, I will refer you to an appropriate resource in the community. Parking is free and plentiful at my office. Located five minutes off the Southwest (Highway 59) Freeway in the center of Houston, my office building is a short distance from downtown, the Medical Center, West University, River Oaks, Greenway Plaza, and Bellaire areas of Houston. Because of the accessibility of the location I often see clients from other areas of Houston including Sugar Land, Kingwood, The Woodlands, Katy, and Cypress.

You will find my billing specialist, Phyllis Meyer, helpful and friendly. She can provide you with a statement of your account and assist you with any billing concerns. Contact her here.

Contacting Me
You may leave voicemail messages at (713) 623-2110. Please keep in mind I am generally with clients throughout the day and have little time to return phone messages. Phone calls of more than 15 minutes will be billed at the same rate as for psychotherapy. Please understand that I do not provide psychological support via email. Email should be reserved for brief, important updates. If you wish to reschedule an appointment via email, please message my assistant here.

Time Issues
Most appointments are scheduled for one hour. About 45 minutes of that time will be spent talking with you. The balance of the time will be spent in dealing with paperwork and similar matters. Group psychotherapy sessions are longer, generally 90 minutes in length. Late afternoon and evening appointments are available, but I do to see clients during mornings or on the weekend. In case of an emergency, I will attempt to schedule you that day, if time permits.

Cancellation Policy
I have a 24-hour cancellation policy. If you miss scheduled appointments without informing me at least 24 hours in advance, you will be billed at your normal fee. Appointment times are always at a premium, and missed appointments are a major problem because of the difficulty in rescheduling. Please inform me if you decide to terminate services. If you fail to attend two consecutive sessions without notification, I will assume that you wish to terminate services.

Risk of Treatment
Medicines have side effects - risks that you run when you take that medication. Likewise, there are risks in seeking psychological services. For example, you may initially become more anxious. It is normal to feel reluctant about talking with a stranger about your personal life, but this discomfort will probably lessen as you get to know me. If this is the first time that you have seen a psychotherapist, you may feel greater discomfort. Psychotherapy is intended for basically healthy people who want to improve their lives. People who see me are generally successful persons who seek help in coping with specific issues such as problems in a relationship, a sense of unhappiness in their lives, difficulties in parenting, or coping with a medical condition. Psychotherapy is a joint effort between the psychologist and the client, the results of which cannot be guaranteed. Progress depends on many factors including motivation, effort, and other life circumstances such as your interactions with family, friends, and other associates. Although most people report benefit from psychotherapy, a minority feel that their condition worsened as a result of treatment. Please discuss your feelings about treatment directly with me.

Records
I am required to maintain records of my work with you. These records generally take the form of notes that I make during and after appointments, intake information, written information that you give to me, billing information, and any correspondence concerning your case. These records will not be released without your written consent except in the situations described under Confidentiality and Privacy. You may request a copy of your records, but you will be charged for the cost of reproduction.

Payment
Payment is expected at the time services are rendered. My normal fee is $200 per one-hour session, regardless of whether I see one person, a couple, or a family. Group fees vary by the type of group, but for weekly groups they are $72.50 per session. I accept checks, cash, credit cards, or electronic payments such as PayPal or Venmo.

Statements
You may request a statement of services rendered by me by contacting my billing specialist, Phyllis Meyer here. If you are seeking reimbursement from your insurance company, you will need such statements indicating the dates of treatment, my tax ID, a diagnosis of a mental health condition, and the types of services you received (e.g. individual psychotherapy). Note that unless you are given a mental health diagnosis your insurance company will not reimburse you. Furthermore, you should be aware that insurance companies will usually not reimburse you for marital counseling.